

ETHICS AND CONDUCT
1. Integrity and Honesty:
We commit to conducting all business honestly, ethically and transparently, maintaining integrity in all our interactions.
2. Quality and Excellence:
We always seek to provide high quality services, following recognized technical and professional standards, aiming for excellence in everything we do.
3. Confidentiality:
We respect and protect confidential customer information, preventing any unauthorized disclosure of data or intellectual property.
4. Conflict of Interest:
We avoid situations of conflict of interest, acting in the best interests of customers and the company, and promptly disclosing any potential conflict.
5. Respect and Diversity:
We value diversity in our team and our clients, respecting cultural, social, ethnic, gender and opinion differences.
6. Social and Environmental Responsibility:
We commit to considering the social and environmental impacts of our activities, always seeking to minimize our footprint and contribute positively to society.
7. Legal Compliance:
We strictly comply with all laws, regulations and standards applicable to our operations and activities, in all jurisdictions where we operate.
8. Professional Behavior:
We maintain a professional behavior in all interactions, promoting a safe, respectful and collaborative work environment.
9. Professional Development:
We invest in the continuous professional development of our team, encouraging learning, training and improvement of technical and interpersonal skills.
10. Clear and Transparent Communication:
We promote open, clear and transparent communication, both internally, between team members, and externally with customers, partners and other interested parties.
This code of ethics and conduct serves as a guide for all employees and parties involved with SERTENG, ensuring that we act in a responsible, ethical and professional manner in all our activities.
7. Legal Compliance:
We strictly comply with all laws, regulations and standards applicable to our operations and activities, in all jurisdictions where we operate.
8. Professional Behavior:
We maintain a professional behavior in all interactions, promoting a safe, respectful and collaborative work environment.
9. Professional Development:
We invest in the continuous professional development of our team, encouraging learning, training and improvement of technical and interpersonal skills.
10. Clear and Transparent Communication:
We promote open, clear and transparent communication, both internally, between team members, and externally with customers, partners and other interested parties.
This code of ethics and conduct serves as a guide for all employees and parties involved with SERTENG, ensuring that we act in a responsible, ethical and professional manner in all our activities.